Return & Refund Policy

At Minimuse-Store, customer satisfaction is very important to us. Please read our return and refund policy carefully before placing your order.

Order Cancellation

Orders cannot be cancelled or refunded once they have been shipped.

If your order arrives damaged, defective, or significantly different from the product description, we will gladly replace the item or issue a refund after reviewing your request.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please email us at:

renatamoeller163@gmail.com

Include:

Your order number
Clear photos of the damaged or incorrect item
A short description of the issue

In some cases, we may also request a short video showing the defect in order to process your replacement or refund more quickly.

Each case is reviewed individually, and we will always do our best to find a fair solution.

Returns & Exchanges

If you wish to return an item for reasons other than damage or our mistake, please contact us first.

Return requests must meet the following conditions:

The return request must be made within 30 days of receiving your order.
The item must be returned within 30 days after receiving return authorization.
Items must be unused, unworn, unwashed, and returned in their original condition with all original packaging and tags.
Returns received after the 30-day period may not be accepted.
A valid tracking number must be provided for all returns.

Once your return has been received and inspected, we will notify you whether it has been approved.

Non-Returnable Items

The following items cannot be returned or exchanged:

Personalized products
Custom-made items
Custom-size products
Products made with custom names or custom text

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or we shipped the wrong item.

Original shipping charges are non-refundable.

If your order originally qualified for free shipping and the return reduces the order value below the free shipping threshold, the original shipping cost may be deducted from the refund.

Return Process

Contact us at renatamoeller163@gmail.com.
Wait for return authorization and return instructions.
Ship the item to the return address we provide.
Once the return has been inspected, we will notify you by email about the approval or rejection of your return.

Please do not send returns without contacting us first.