Frequently Asked Questions
Where do you ship?
We currently ship to Germany, the European Union, the United Kingdom, Switzerland, the United States, Canada, Australia, and New Zealand.
How long does shipping take?
Estimated delivery times vary depending on your location.
- Germany: 3–5 business days
- European Union: 3–7 business days
- International: 5–12 business days
Tracking information is provided as soon as your order has been shipped.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number.
Can I return my order?
Yes. Returns are accepted within 30 days of delivery, provided the items are unused, in their original condition, and comply with our Return Policy.
How can I contact customer support?
Email us anytime at:
We aim to respond within one business day.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Shop Pay
- PayPal
Additional payment methods may be available depending on your country.
Do you offer free shipping?
Free shipping is available for qualifying orders where indicated during checkout.
Contact Us
If you need any assistance, our customer support team is always happy to help.